The growth of communications technology meant that information could be formulated in unambiguous and thorough terms, disseminated in its original version throughout a corporation. E-mail and its derivatives diminished the mediation and interpretation of commands and rules verbally passing down the chain of command. Thanks to new computer tools for mapping corporate inputs and outputs, information on how projects, sales, and personnel were performing could pass up to the top, instantly and unmediated. In the auto industry in the 1960s, the time lag of getting an executive decision on to the shop floor was, by one estimate, five months, an interval that today has been dramatically cut to a few weeks. In sales organization, sales reps’ performances can be mapped in real time on home-office computer screens.

Richard Sennett, The Culture of the New Capitalism, p.42-3

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